“The disconnection policy of electricity and gas suppliers are a source of worry and concern for those who are under pressure with their utility bills. When someone falls behind in utility payments the additional cost of disconnection and reconnection can prove to be prohibitive.”
“Currently disconnection and reconnection fees are almost €200 for electricity and an average of €140 for gas.”
“The change in the cost of disconnection and reconnection will come into effect on the 22nd of December. The suppliers will now share the cost with the customer.”
“A new policy also requires suppliers of gas and electricity to assist those customers who are under pressure in managing their bills. It is hoped that this will help to reduce disconnection rates.”
“I am also happy to see that the longstanding specific legal protections for elderly which prohibits electricity suppliers from disconnecting them during the winter months.”
“As we face into a very cold winter it is essential that utility companies work with vulnerable customers to ensure that there is no risk of disconnection. I am hopeful that this new move by the utility companies will result in fewer disconnections and I would urge anyone having problems paying their gas or electricity to contact their suppliers before the situation becomes critical,” concluded Minister Connick.
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